Frequently Asked Questions
Everything you need to know about your personalized skin health journey.
How do I know which products are right for my skin type?
We recommend using our online Face Mapping tool or visiting a professional skin therapist for a personalized consultation to determine your unique skin needs.
Are Dermalogica products cruelty-free and vegan?
Yes, Dermalogica is recognized by PETA and Leaping Bunny as cruelty-free. The vast majority of our products are vegan, with very few exceptions containing ingredients like honey or silk.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product within 30 days for a full refund, even if it has been opened.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your skin care essentials sooner.
Do your products contain artificial fragrances or colors?
No, all Dermalogica products are formulated without artificial fragrances and colors, and are free from microplastics, mineral oil, and lanolin to ensure optimal skin health.
How should I store my products to maintain their efficacy?
To ensure the active ingredients remain potent, store your products in a cool, dry place away from direct sunlight and tightly close all caps after use.