Returns & Exchanges
At Dermalogica, we stand behind every product we sell, but if you are not completely satisfied with your purchase, you can return your item for a full refund within 30 days of receipt. We aim to ensure your skin health journey is seamless, offering easy returns on all products purchased directly from our official store.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to start the process and select the items you wish to send back.
Print Your Label
Once your request is approved, a prepaid shipping label will be generated for you to download and print, ensuring a hassle-free return shipment.
Pack Your Items
Securely pack the products in their original packaging if possible, attach the prepaid shipping label to the outside of the box, and drop it off at any authorized carrier location.
Receive Your Refund
After our warehouse receives and inspects your return, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing